Privacy Policy jayakaya99 —
Your Data is Protected, Your Privacy is Respected

1Introduction

Jayakaya99 ("we", "our platform") takes the privacy of every individual using our services seriously. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you use the jayakaya99 platform.

This document applies to all jayakaya99 platform users regardless of access method — whether via web browser, mobile app, or any other device. It is to be read together with Terms and Conditions us and forms the complete agreement between you and jayakaya99.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations. If you have any questions about how we handle your personal data, our contact details can be found at the end of this document.

2Personal Data We Collect

We collect various types of information depending on how you interact with our platform. Below is a summary of the data collected along with its purpose and legal basis:

We may also collect data you provide voluntarily, such as feedback in customer satisfaction surveys or additional information you share when contacting our support team.

3How We Use Your Data

The personal data collected is used for the following identified and legally valid purposes:

• Account Management — Creates, verifies, and maintains your member account, including secure login and two-factor authentication.
• Transaction Processing — Processes deposits, withdrawals, and all financial transactions on the platform quickly and accurately.
• Legal Compliance — Fulfils KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations mandated by Malaysian law.
• Platform Security — Detects and prevents fraud, unauthorised access, account misuse, and other suspicious activities.
• Personalise Your Experience — Personalises game recommendations, promotional offers, and platform content based on your preferences and usage habits.
• Service Communications — Sends important notifications regarding your account, transactions, policy changes, and platform updates.
• Customer Support — Provides effective and efficient assistance when you contact our support team via live chat or email.
• Platform Improvements — Analyses usage patterns in aggregate (without identifying individuals) to improve platform design and functionality.

4Data Sharing and Disclosure

Jayakaya99 does not share your personal data with external parties except in the following limited and controlled circumstances:

• Payment Service Providers — Required information is shared with licensed payment processors such as FPX, Touch 'n Go, GrabPay, and local banking partners solely to process your transactions.
• Game Providers — Minimum technical data required is shared with licensed game software providers to ensure a smooth and secure gaming experience.
• Regulatory Authority — When required by law or a valid court order, we will disclose the necessary information to the relevant authorities.
• Technical Service Providers — Infrastructure support services such as cloud computing, cybersecurity, and analytics, bound by strict confidentiality agreements.

All third parties who receive your data are required to comply with data protection standards equal to or higher than those we practise. A valid data processing agreement is signed with each partner before any data sharing takes place.

5Cookies and Tracking Technologies

The jayakaya99 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the security of your login session. The following are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies — Saves your preferences such as language, time zone, and display layout for future visits.
• Analytics Cookies — Helps us understand how users interact with the platform in aggregate, enabling us to make continuous improvements.
• Security Cookies — Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect platform functionality. Continued use of the platform after a cookie notice is displayed will be considered as your consent.

6Data Security Measures

We continually invest in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we implement include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Data encryption at rest using AES-256 standards.
• Strict role-based access control — only authorised personnel with a legitimate business need may access member personal data.
• 24/7 security monitoring with a real-time intrusion detection system.
• Regular penetration testing and security audits conducted by independent cybersecurity experts.
• A clearly defined and tested incident response procedure to manage any data breach swiftly and effectively.
• Mandatory security awareness training for all staff who handle user data.

7Your Rights as a Data Subject

Under Malaysia's PDPA and the privacy principles we uphold, you have the following rights regarding your personal data:

To exercise any of these rights, please contact our support team via 24/7 live chat. We will process your request within 30 business days of receipt, subject to the required identity verification.

8Data Retention Period

Jayakaya99 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. The following are general data retention guidelines:

• Active Account Data — Retained for as long as your account is active and for an additional period following account closure as required by Malaysia's AML laws.
• Financial Transaction Records — Retained for a minimum of seven (7) years in accordance with financial reporting and tax compliance legal requirements.
• Communication Logs — Support chat logs and emails are retained for three (3) years for quality control and dispute resolution purposes.
• Technical and Security Data — Access logs and security data are retained for twelve (12) months for security investigation purposes if needed.

Upon expiry of the stipulated retention period, your personal data will be securely deleted or anonymised in accordance with established and documented procedures.

9Children's Privacy

The jayakaya99 platform is strictly for adults aged 18 and above. We do not intentionally collect, process, or store personal data of individuals under the age of 18.

If we discover that we have collected data from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you believe a minor has registered an account on our platform, please contact us immediately so that prompt action can be taken.

10Amendments to the Privacy Policy

Jayakaya99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, new legal requirements, or other operational reasons.

When significant changes are made to this policy, we will notify you through one or more of the following methods:

• In-platform notification upon your next login.
• A notification email to the address registered in your account.
• An update to the "Updated" date displayed at the top of this page.

Continued use of the jayakaya99 platform after notification of a policy update is considered your acceptance of the revised policy. If you disagree with the changes, you may close your account and we will process your data deletion request in accordance with the established procedure.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly before filing any formal complaint with the relevant authorities.

Our Data Protection Team is ready to assist you via:

• Live Chat — Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email — Send your written enquiry to our support email address. We aim to respond within 48 business hours.
• FAQ — Visit the FAQ us for answers to frequently asked questions about privacy and data security.

For formal written complaints regarding your data protection rights under the PDPA, you may refer to the Department of Personal Data Protection Malaysia. However, we strongly encourage resolving concerns directly with us first, as we are committed to addressing every issue seriously and promptly.